Privacy Policy

This Privacy Policy (hereinafter "Policy") sets out the manner in which daun44 (hereinafter "daun44", "we", "us", or "our") collects, processes, stores, discloses, and protects the personal data of individuals (hereinafter "User", "you", or "your") who access or use the online gaming platform operated at daun44.cam (hereinafter the "Platform").

daun44 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection laws and regulations. This Policy is designed to give you clear, complete information about our data practices so that you can make informed decisions about your privacy when using the Platform.

This Policy applies to all personal data collected through the Platform, including data provided during registration, account management, financial transactions, customer support interactions, and general Platform usage. It applies whether you access the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or anywhere else.

By registering an account on the daun44 Platform or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request account closure.

This Policy is to be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which form part of the overall agreement between you and daun44.

For the purposes of this Privacy Policy, the following definitions shall apply:

daun44 collects Personal Data through a variety of interactions with the Platform. The categories of data we collect, and the context in which they are collected, are set out in the table below:

daun44 processes Personal Data only where a valid legal basis exists. The legal bases upon which we rely for different processing activities are as follows:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions — including account management, transaction processing, and service delivery.
• Legal obligation: Processing necessary to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out to pursue our legitimate business interests — including fraud prevention, security monitoring, platform optimisation, and responsible gambling compliance — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — including for the sending of promotional communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

daun44 uses the Personal Data it collects for the following purposes, each of which corresponds to a valid legal basis as described in Section 4:

• Account creation and management: To register your account, verify your identity, manage your account settings, and enable you to access Platform services.
• Transaction processing: To process deposits and withdrawals via your chosen payment method — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and supported cryptocurrency channels.
• KYC and AML compliance: To verify your identity and age (21+), screen against sanctions lists, and meet our anti-money laundering obligations under applicable law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct.
• Responsible gambling compliance: To monitor gameplay patterns for indicators of problem gambling behaviour, enforce self-exclusion requests, and apply deposit or session limits as set by the User or required by policy.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance through our live chat and email support channels.
• Platform improvement: To analyse Platform usage patterns, identify performance issues, and improve the overall user experience — including mobile optimisation for Malaysian players.
• Promotional communications: To send you information about bonuses, promotions, and Platform updates — where you have opted in to receive such communications. You may opt out at any time.

daun44 will not use your Personal Data for any purpose that is incompatible with those listed above without first obtaining your separate, explicit consent or establishing a new lawful basis for processing.

daun44 does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. We disclose Personal Data to third parties only in the following limited circumstances:

• Payment service providers: Personal Data is shared with payment processors and financial institutions necessary to execute your deposit and withdrawal requests — including providers facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and bank transfer transactions.
• KYC and identity verification providers: Identity and document data is processed by trusted third-party KYC service providers under strict data processing agreements, solely for the purpose of age and identity verification.
• Technology and infrastructure providers: Cloud hosting, database management, and cybersecurity service providers that process data on our behalf under contractual data processing agreements with appropriate security obligations.
• Regulatory and legal authorities: Where required by applicable law, court order, or regulatory direction — including disclosures required under anti-money laundering legislation or by financial intelligence units.
• Fraud prevention networks: In cases of suspected fraud, account abuse, or money laundering, relevant data may be shared with industry fraud prevention bodies or law enforcement agencies.

All third-party service providers engaged by daun44 are bound by contractual data processing agreements that impose obligations consistent with applicable data protection standards. daun44 remains responsible for ensuring that such providers process your Personal Data only as instructed and with appropriate security measures in place.

The daun44 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to improve performance, and to provide a personalised experience. This section explains the types of cookies we use and how you can manage your cookie preferences.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be alerted when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the daun44 Platform.

daun44 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as general guidelines:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to meet financial record-keeping and AML compliance obligations.
• Transaction records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five (5) years following the date of each transaction, in accordance with applicable financial regulations.
• KYC documentation: Identity and verification documents are retained for a minimum of five (5) years following account closure or the date of the last regulated transaction, as required by AML legislation.
• Customer support records: Communications and support ticket records are retained for three (3) years following resolution, to enable us to address any follow-up enquiries or disputes.
• Self-exclusion records: Records of self-exclusion requests are retained indefinitely to ensure that self-excluded individuals cannot inadvertently re-register and bypass exclusion controls.
• Technical and usage data: Anonymised and aggregated technical data may be retained for up to two (2) years for analytical purposes. Personally identifiable technical data is deleted when no longer operationally necessary.

Upon expiry of the applicable retention period, Personal Data is securely deleted, anonymised, or archived in a form that does not permit identification of the individual, unless an ongoing legal obligation requires continued retention.

daun44 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the daun44 Platform, ensuring that payment information and personal data cannot be intercepted in transit.
• Encrypted data storage for sensitive Personal Data at rest, including financial records, identity documents, and account credentials.
• Access controls limiting internal access to Personal Data to authorised personnel only, on a need-to-know basis, with access logs maintained for audit purposes.
• Intrusion detection and monitoring systems that continuously monitor Platform infrastructure for suspicious activity, unauthorised access attempts, and potential security incidents.
• Regular security assessments including vulnerability scanning and penetration testing conducted by qualified security professionals.

While daun44 employs robust security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a security breach that poses a risk to your rights, daun44 will notify you and relevant authorities as required by applicable law.

Subject to applicable law and any overriding legal obligations (such as AML retention requirements), you hold the following rights in relation to the Personal Data that daun44 holds about you:

To exercise any of the above rights, please submit a written request to our support team via email at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days, or inform you of any extension to this timeline where applicable.

Please note that certain rights may be limited where we have overriding legal obligations — for example, we cannot delete transaction records that we are required by law to retain for AML compliance purposes.

The daun44 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory component of our account registration process, and we employ ongoing monitoring to detect and prevent underage access.

If daun44 becomes aware that Personal Data has been collected from an individual under the age of 21 without the knowledge or verification failure, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the originating payment method.

The daun44 Platform may contain references to or integrations with third-party services — including payment processors such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, and cryptocurrency network providers. These third-party services operate independently of daun44 and are governed by their own privacy policies and data protection practices.

daun44 is not responsible for the privacy practices, data security measures, or content of any third-party services. When you interact with a third-party service (for example, when completing a payment through a third-party e-wallet interface), your Personal Data is processed by that third party in accordance with their own privacy policy.

We recommend that you review the privacy policies of any third-party services you interact with in connection with your use of the daun44 Platform.

daun44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. When material changes are made, we will update the "Last Updated" date at the top of this page.

Where a change to this Policy materially affects your rights or the manner in which we process your Personal Data, we will provide advance notice via email to your registered address or through a prominent notification on the Platform, where reasonably practicable.

Your continued use of the Platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes to this Policy, you should cease using the Platform and contact us to initiate account closure and request data deletion in accordance with your rights under Section 10.

The most current version of this Privacy Policy is always available at daun44.cam/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy, including requests to exercise your data rights as set out in Section 10, please contact the daun44 data team through one of the following channels:

daun44 is committed to addressing all privacy-related enquiries with care, confidentiality, and in a timely manner. We treat all data rights requests as a priority and will communicate clearly with you throughout the process.